Job Position: Part-time – German market – Customer Service Agent
Job Description: CPM International – Barcelona – Description: Unbelievable customer service is a critical part of the Via brand, and we’re looking for the best in the business. As a Customer Service Agent – German Language; you’ll provide consistently outstanding support to Via customers and driver partners through SMS (text messaging) and email-based communications. You will be doing this in both English and German – there will be little to no phone communication. You will make sure customers have the best possible experience riding with Via so that they come back again and again. Responsibilities: Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations Become an expert on Via – develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner Respond to emails and text in Germa…see more details
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