Teleperformance Portugal (EN) Services Real Time Analyst (m/f) – Setúbal Portuguese | Portugal

Job Position: Teleperformance Portugal (EN) Services Real Time Analyst (m/f) – Setúbal Portuguese
Job Description: Setúbal – O teu papel The Real Time Analyst will monitor the contact center activity levels and performance data on real time, proving support to Supervisors by identifying and suggesting more efficient management solutions. Responsabilidades • Generates and delivers real time reports to Operations Management Team; • Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them; • Provides performance analysis to ensure accurate, timely reporting to support business decisions. Perfil • Degree in Applied Science or Engineering related fields (preferable); • Fluency in English (minimum B2); • Good Microsoft Excel skills; • Good communication skills; • Team Player and proactive; • Good analytical thinking; • Ability to manage massive volumes of information; • Availability to work between 13:00h – 22:00h; • Availability to work on the weekends. A Nossa Oferta • Excellent work opportunity in a dynami…see more details

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Note: This advertisement for Teleperformance Portugal (EN) Services Real Time Analyst (m/f) – Setúbal Portuguese maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!

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