Internal Customer Tech Support 3-IT | Italy

Job Position: Internal Customer Tech Support 3-IT
Job Description: Oracle – Cinisello Balsamo, Milano – As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24×7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups. As a member of the Help Desk, solve specific, complex technical problems to provide and apply real time solutions in the areas of ‘Email problems and functionality questions ‘Network printer problems (stopping/starting queue, usage) ‘Data Communication/Networking troubleshooting ‘Remote network dial in access-PPP and Serial ‘PC configuration and network configuration ‘Oracle Base Image laptop support Innovate and document new methods and procedures as needed. Verify procedures are being followed and notify proper resource if they are not in compliance. Lead/mentor in a team environment. Assist in providing informatio…see more details

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