Job Position: E – Key Account Manager
Job Description: L’Oreal Middle East – United Arab Emirates – – Oversee the brand’s online sales and development of an excellent user experience and customer journey on the web. – Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective. – Drives relationship with partners (as outlined above) to ensure synergies between the brand’s own digital activities and those of the retailers. – Develops customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase. – Works closely with marketing to define the consumer experience and e-merchandising. – Activates the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, and profit optimization). – Adapts strategy to fit with the nuances of local e-commerce markets and leverages best practices across geographies. – Ensures …see more details
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