HR Travel IT Analyst with Italian | Poland

Job Position: HR Travel IT Analyst with Italian
Job Description: HCL Technologies – Krakow, Malopolskie – Job Description: Working in a function that provides Global support toward HR, Travel and IT Customer Care, with the Focus on customer support services round the clock. Managing the Customer Queries and employee request with the available module (Voice, Email & Chat). Should play the key role in managing the employee queries with high quality deliverables. Manage the employee data issues with the HR, Payroll and travel related Service lines. Maintain sufficient information to facilitate knowledge of the employee’s HR services environment Provide hardware / software / network problem diagnosis / resolution for customer’s end users Route problems to internal 2nd and 3rd level IT support staff Escalate delays in problem resolution Acknowledge Request with empathy and assurance reflected during the entire interaction Respond on Expected timelines of closure of the service request; Interim Response / Updates if expected timelines are foreseen to breach. Responsible for end to end ow…see more details

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