CUSTOMER COMPLAINT MANAGER (Customer First Initiative) | Italy

Job Position: CUSTOMER COMPLAINT MANAGER (Customer First Initiative)
Job Description: ABB – Lodi – Tasks: meet service customer standards; lead daily operations of the customer support team; prioritize work tasks to ensure efficiency in taking decisions; review and analyze customer complaints on daily basis; track and monitor customer complaint resolution processes; handle complex cases and timely escalate issues to management; identify and implement strategies to guarantee service quality and sustainability of actions in place; evaluate performance of staff members; Requirements: Technical Competence Base: to address support requests to proper function representatives. Diplomacy : to daily face several challenges in customer relationship and backgrounds. Coordination: to collaborate in parallel with different functions coordinating their know-how and competencies (Engineering, Service, PM, Quality, SCM, etc.). Leadership: to promptly assign tasks and address them to the right resources obtaining immediate commitment and support from the line managers. Re…see more details

Apply Now

Note:
A. This advertisement for CUSTOMER COMPLAINT MANAGER (Customer First Initiative) is valid for limited time only, so don’t miss the chance and apply now!
B. If this job is not what you selected means that job is no longer exist and this is just a suggested job for you.

Be updated, Subscribe to Raketera
For more job vacancies visit Hiring UAE | Hiring Dubai | Hiring Pinas | UAE Careers