Job Position: CUSTOMER COMPLAINT MANAGER (Customer First Initiative)
Job Description: ABB – Lodi – Tasks: meet service customer standards; lead daily operations of the customer support team; prioritize work tasks to ensure efficiency in taking decisions; review and analyze customer complaints on daily basis; track and monitor customer complaint resolution processes; handle complex cases and timely escalate issues to management; identify and implement strategies to guarantee service quality and sustainability of actions in place; evaluate performance of staff members; Requirements: Technical Competence Base: to address support requests to proper function representatives. Diplomacy : to daily face several challenges in customer relationship and backgrounds. Coordination: to collaborate in parallel with different functions coordinating their know-how and competencies (Engineering, Service, PM, Quality, SCM, etc.). Leadership: to promptly assign tasks and address them to the right resources obtaining immediate commitment and support from the line managers. Re…see more details
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