Analyst I-Trading Support | Brazil

Job Position: Analyst I-Trading Support
Job Description: São Paulo – SP – Job Description: The Analyst Trading Support is part of the Technology Infrastructure group and is responsible to ensure all production trading systems are fully operational during required market hours, providing first and second level technical support to all internal trading personnel as well as regular users when required Responsibilities Provide First and Second level technical support to all internal trading personnel as well as regular users when required Identify and resolve points of failure/issues in production trading systems , escalation to other Bank of America technical staff or third party software vendors as necessary Work as a trading support desk and coworkers to ensure effective prioritization and completion of problems and projects Work with software vendors and outside service providers to resolve problems and complete new projects in a timely and effective manner Analyze daily problems and recommend potential improvements to enhance systems availability …see more details

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