Customer Connections Regional Delivery Manager QLD | Australia

Job Position: Customer Connections Regional Delivery Manager QLD
Job Description: nbn – Brisbane, QLD – Job Expectations nbn is currently sourcing for a Regional Delivery Manager to deliver the volume of service activations in line with the corporate annual operating plan and to deliver a great customer experience through activation and completion of customer work orders across all technologies (Fibre, Copper & HFC). Please note this is a 24-month max term contract based in Brisbane. Reporting to the State Services Manager, you will ensure that nbn manages tickets of work with Service Delivery Partners to successfully complete FTTX and HFC orders to meet order volumes at the required time, cost and quality. A bit about your role Ensure all work orders are received and acknowledged by Service Delivery Partners ‘Before the Day’ workload verification and workforce balancing to achieve completion of all work on the day ‘Before’ and ‘On the Day’ work order risk management Driving work and customer orders through to a terminal state on the day Deliver ‘On the Day’ regional performance of activ…see more details

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