Italian or Spanish Quality Analyst for Ubisoft in Lisbon (M/F) | Portugal

Job Position: Italian or Spanish Quality Analyst for Ubisoft in Lisbon (M/F)
Job Description: Arvato Services Portugal, Unipessoal, Lda. – Lisbon – Company: Arvato Services Portugal, Unipessoal, Lda. Requisition ID: 11463 SOLUTION COACH (M/F) – Ubisoft – IT/SP team Your responsibilities Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement Maintain quality reports at agent and team level Assist in developing and streamlining Quality procedures Provide written/ verbal feedback to agents Perform Quality of Service analysis on agent and team level Know & understand operational KPIs Communicate performance related indicators into the team and back to the Management Active participation in internal and external calibrations Ability to take CSR customer inquiries Perform other related duties Your responsibilities Your profile 1 year of call center experience (preferential) Excellent knowledge of Ubisoft games Excellent knowledge of MS Office products Able to work under pressure Very good assertiveness skills Team spirit, ability to motivate and coach team members Go…see more details

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Note: This advertisement for Italian or Spanish Quality Analyst for Ubisoft in Lisbon (M/F) maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!

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