IT Specialist GIO Workspace Service | South Korea

Job Position: IT Specialist GIO Workspace Service
Job Description: Merck – Korea – Primary job responsibilities include: Work closely with DSS (Desk Site Support) to perform regular end-user support, infrastructure operation, and project implementation. Work closely with Merck IT global Help Desk (aka My Support Center) and follow up the service delivery to ensure user’s requests are fulfilled within SLA (Service Level Agreement). Instruct users to follow IT standard procedure & guideline in using computer, network, mobile device and service request submission. Monitor IT infrastructure daily operation to ensure high availability and stability Execute regular IT disaster recovery rehearse processes. Work closely with global/regional project team to implement IT infrastructure initiatives to country. Work closely with other IT functions in country to support users. Support business initiatives through Merck IT infrastructure standard. Perform IT related Purchase Requisition, Purchase Order, and Invoice Receiving processes Work with DSS (Desk Site Support) …see more details

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