Retention Specialist – Japan | Japan

Job Position: Retention Specialist – Japan
Job Description: Adobe – Japan – This position is part of the Adobe Global Services (AGS) Retention Management team and is mainly responsible for analyzing account activity, risk, and usage to support customer retention and growth. Retention Specialists will deliver results in template or customer proposed templates. Updates may be scheduled or ad hoc requests. The ideal candidate should be analytical, engage with cross functional teams (CSM, CSM Ops, Retention Marketing, Consulting, Customer Care, Product Manager, Sales, Renewals Team and Credit) to drive mitigation of customer renewal and satisfaction risk. Successful Retention Specialist must have strong project management skills, excellent verbal and written communication skills, leadership skills, analyze multiple sources of data, detailed analysis, and deliver recommendations to the account team which results in retention or growth opportunities. Retention Specialists support our sales and account management organization by analyzing account …see more details

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