CRM Support Engineer | Qatar

Job Position: CRM Support Engineer
Job Description: Doha, Qatar – VAM Systems is a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. VAM Systems is currently looking for CRM Support Engineer for our Qatar operations with the following skill set and terms and conditions: Skill Set required: Minimum 2.5+ Years’ experience in CRM along with following description Essential Functions · Respond to requests for technical assistance in person, via phone, electronically · Diagnose and resolve technical Microsoft Dynamics CRM issues · Fix the Issues permanently with Proper resolutions. · Advise end-users on appropriate action · Follow standard support procedures · Log all CRM support interactions in the Ticketing Tool. · Triage support requests as appropriate and when needed · Identify and escalate situations requiring urgent attention · Track and route problems and requests and document resolutions · Stay current with Dynamics CRM system info…see more details

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