Technical Application Specialist II | Brazil

Job Position: Technical Application Specialist II
Job Description: Thermo Fisher Scientific – São Paulo – SP – Auto req ID 58805BR Job Description Position Summary: The Technical Application Specialist is responsible for providing a broad range of technical, software, and applications remote support to Thermo Fisher Scientific customers and field personnel. Key Objectives of the role: Provide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted. Documents customer reported product problems and questions by entering relevant information into a computer based call-tracking system Develops and maintains knowledge of department processes and systems Secondary Responsibilities: * Interacts with members of other departments to report design, reliability, documentation, and maintenance issues May provide on-site support to customers by c…see more details

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