Job Position: Job Opportunity: Quality Specialist
Job Description: Ninja Partners – Central Luzon – Quality Specialist Ninja Partners – Clark, Central Luzon Summary of Job Job responsibilities: ? Responsible for monitoring, calibrating and supporting the quality standards between clients and SupportNinja Inc. ? Evaluate voice, email and chat interactions on customer service expertise, product expertise, technical expertise, policy, procedure and compliance adherence » ? Ensure client quality and customer satisfaction goals are met or addressed in a timely manner » ? Maintain all documented quality processes and create new processes as required » ? Provide coaching and feedback to ensure customer service meets the quality standard » ? Initiate and participate in process improvement activities » ? Analyze customer satisfaction and dissatisfaction data to recommend solutions to root cause » ? To communicate recommendations for improvements to accounts/programs » ? Be the subject matter expert for ninjas working closely with Quality Champion » ? Interact with Team Managers,…see more details
Note: This advertisement for Job Opportunity: Quality Specialist maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!
Be updated, Subscribe to Raketera
For more job vacancies visit Hiring UAE | Hiring Dubai | Hiring Pinas | UAE Careers | Job Mega