Job Opportunity: Quality Specialist | Philippines

Job Position: Job Opportunity: Quality Specialist
Job Description: Ninja Partners – Central Luzon – Quality Specialist Ninja Partners – Clark, Central Luzon Summary of Job Job responsibilities: ? Responsible for monitoring, calibrating and supporting the quality standards between clients and SupportNinja Inc. ? Evaluate voice, email and chat interactions on customer service expertise, product expertise, technical expertise, policy, procedure and compliance adherence » ? Ensure client quality and customer satisfaction goals are met or addressed in a timely manner » ? Maintain all documented quality processes and create new processes as required » ? Provide coaching and feedback to ensure customer service meets the quality standard » ? Initiate and participate in process improvement activities » ? Analyze customer satisfaction and dissatisfaction data to recommend solutions to root cause » ? To communicate recommendations for improvements to accounts/programs » ? Be the subject matter expert for ninjas working closely with Quality Champion » ? Interact with Team Managers,…see more details

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