Customer Engineer | South Korea

Job Position: Customer Engineer
Job Description: Dell – Seoul – Why Work at Dell? Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility. Field Engineer로서 Server/Storage/SAN 등 전반적인 Dell EMC Product 관련한 고객 지원 업무 Performs basic installations, preventative and remedial maintenance of equipment at customer locations or remote Adheres to product specific guidelines, procedures and best practices Diagnose system malfunctions to isolate problems to source and develop appropriate action plans Perform proactive and reactive maintenance and hardware Adheres to proper escalation procedures Perform part replacements and hardware firmware upgrades as assigned or directed Maintains all assigned spare parts, tools and test equipment Perform other duties as assigned by supervisor or senior employee Attends training classes as required to develop and maintain a working knowledge of equipment and software [About the…see more details

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