Head of Operations (Shared Services) | UAE

Job Position: Head of Operations (Shared Services)
Job Description: McGregor Boyall – Dubai – Responsibilities: Develop the strategy and operating plan for shared services model, in consultation with Group Heads and guide the operations and business teams to roll out the shared services model across the Group (local and international). Oversee and manage Group’s operations (including personal banking, corporate and institutional banking, global markets and human resources operations) in order to enable error free implementation, in accordance with concerning policies, procedures and authority level, and defined service level agreements within a shared service capacity Guide the operations and business teams roll out the shared services model across the bank (local and international) Oversee and direct the development of operations policies, procedure and controls that ensure compliance with internal quality standards, service levels, turnaround times and cost targets Oversee and manage business unit operations (including PB, CIB & HR operations) Monitor operational and f…see more details

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