Job Position: Director, Implementation
Job Description: Shanghai – The Customer Implementation System (CIS) works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the AP region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region We have team members based throughout our Asia Pacific offices in India, Malaysia, Singapore, Japan and Australia. Role Lead and develop a team of Implementation Managers and provide indirect leadership and support to key cross-functional teams (e.g., Product Delivery, Market Delivery, O&T) to build and align support capabilities. Lead country business management including business planning, resource allocation, executive reporting, tools adoption, efficiency projects. Lead operational cadence and rigor (e.g., management meetings, quarterly business reviews) to keep country team informed and focused on a defined set of priorities and acti…see more details
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