Customer Support/ Service Desk | Poland

Job Position: Customer Support/ Service Desk
Job Description: Wipro Technologies – Gdansk, Pomorskie – JOB DESCRITION: Answer customer’s IT related queries Provide 1st line technical support; answering support queries via phone, email, Chat and Web Provide technical support for incoming issues related to computer systems, software and hardware Run diagnostic programs to resolve issues Referring KB for workaround / resolution and attempting resolution Strong interpersonal skills are a prerequisite Creating child tickets and tagging them with problem ticket Callback the user and confirm resolution (where ever applicable) Identifying the issue and categorizing / prioritize the incident Recording trend of calls and identifying outages proactively Walk customer through problem-solving process…see more details

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