German – Customer Sales & Support | Spain

Job Position: German – Customer Sales & Support
Job Description: SELLBYTEL Espana – Barcelona – We are looking for German Customer Sales & Support Representatives for one of our clients, a leading company in new technologies. Responsibilities Handle and close inbound calls (Consumer) to achieve quarterly quota Fast and effective response to inbound emails Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products Quote creation and follow up Maximize Store revenue by upselling/cross-selling to increase order value and AOV Awareness of Online Store promotions and campaigns to maximize their success Ensuring personal knowledge of the Store portfolio is maintained Stock availability Cross language backup if needed Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc). Solve status queries Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalat…see more details

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