Job Position: Customer Service Hardware Engineer
Job Description: Danaher – Seoul – SUMMARY OF RESPONSIBILITIES 1) Technical Field Support – Trouble-shooting, pre-installation, installation & commissioning of Esko systems. – Liaison with customers & other team members to ensure that system delivery is properly scheduled, and customer sites adequately prepared for planned installations. – Provides telephone support to customers and attends to service calls. Diagnoses all aspects of technical faults reported by customers in a systematic process and ascertains probable/possible causes before actual despatch to site. Must be properly equipped with the proper tools and where possible, the appropriate spare parts before going to site. – Conducts regular maintenance services for customers under maintenance programme. – Plays a pro-active role in encouraging customers to sign maintenance contracts, by having a good understanding and knowledge of our customer care programme. – Provides pre- & post-technical support during road shows, trade-exhibitions and demonst…see more details
Note: This advertisement for Customer Service Hardware Engineer maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!
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