【International IT Company】Global Support YT12292 | Japan

Job Position: 【International IT Company】Global Support YT12292
Job Description: Tokyo – ★★★ シニアレベル 転勤無し この求人の 取扱い会社 人材紹介 企業名 会社名非公開 職種 IT関連(その他) – IT ヘルプデスク IT関連(その他) – カスタマーサポートエンジニア IT関連(その他) – 社内システム担当 業種 ソフトウェアベンダー 勤務地 アジア 日本 東京都 アジア 日本 仕事内容 An international IT company is hiring for a Global Support role. You will manage all incoming calls for service from customers from a remote support location and delivering services to international customers. 【Responsibilities】 -Answer all incoming calls or customer emails reporting a support issue, determine the caller’s needs, and route the call to the appropriate local partner or L2/L3 technical expert -Responsible for escalating cases appropriately to L3 support -Answer all requests for action made by Support Center -Coordinate both emergency and non・emergency response to calls for service and manage those responses through ticketing tool -Contact customers to confirm scheduled appointments and verify feedback when outages are reported fixed -Coordinate spares parts dispatch with local partner/Custom…see more details

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