Learning Manager – CS / Retail | BAGUIO 2 | Philippines

Job Position: Learning Manager – CS / Retail | BAGUIO 2
Job Description: Sitel – Baguio, Benguet – ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit to learn more. SUMMARY OF RESPONSIBILITIES Manage training programs and learning experiences for adult learners in a site Hire, train, and supervise a staff of trainers Develop/implement training programs for contact center personnel, which may include management development programs…see more details

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