Technical Support Engineer/テクニカルサポートエンジニア | Japan

Job Position: Technical Support Engineer/テクニカルサポートエンジニア
Job Description: A multinational cyber security company – Tokyo – ★★ スタッフレベル この求人の 取扱い会社 人材紹介 企業名 A multinational cyber security company 職種 IT関連(インフラ系) – セキュリティシステムSE 業種 その他IT関連 勤務地 アジア 日本 東京都 仕事内容 A global provider of network security products is searching for a bilingual Technical Support Engineer with extensive technical support experience. In this role, you will use your technical expertise to solve product and network issues of various complexities. Responsibilities: Serve as customers’ main point of contact for problem resolution Log and update support cases and ensure customers are well informed regarding the status of their case and the recommended solution Work closely with customers, support representatives, engineers, and sales staff to gain knowledge and provide solutions Effectively configure and utilize complex lab setups to duplicate and solve issues reported by customers Requirements: 7+ years’ technical support experience Fluency in English Ability to quickly learn new technologies Experience with securi…see more details

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