Technical Support Analyst | Poland

Job Position: Technical Support Analyst
Job Description: NBCR Sp. z o.o. – Wroclaw, Dolnoslaskie – NBCR Sp. o.o. we are a company with an established position in the market specializing in the recruitment of professionals from the IT industry (Certificate nr 14492). For several years we have helped our customers in delivering highly qualified specialists so that they can operate stably and to develop, and we accompany them as a reliable partner. Currently we are looking for candidates for the position: Technical Support Analyst Miejsce pracy: Wrocław Nr referencyjny: NBCR/IS/09/2017/I/TS Duties: Resolves clients’ questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup. Serves as primary support liaison between company and customer and documents incidents in required tracking systems. Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. Responsible for being the liaison with Development and other depts., i.e. PSO, Fin…see more details

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