Senior Operations Manager | Portugal

Job Position: Senior Operations Manager
Job Description: Sky Technology Centre – Portugal – Lisbon – At Sky Technology Centre – Portugal (Full-time), in Lisbon, Portugal Expires at: 2017-10-31 Responsible for coordinating the Operations of services mainly developed by Sky Portugal, ensuring high availability and reliability of services and continuous improvement of operations processes. Reports to the head-of technology in Lisbon. Key responsibilities: Ensure high availability of Sky Store and Interactive services Continuous monitoring of performance and capacity of the platforms, ensure trends and problem are discovered – Manage incidents and continuously track platform improvements to resolve existing problems. Leading the multiple technical support teams across Lisbon and Osterley, UK (about 15 people) which ensure in-life service restoration, day to day maintenance activity and deployments to various environments, Escalation point of contact for all operational aspects, including potential out of working hours calls. Build relationships with all other Sky areas rele…see more details

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