IT Incident and problem Specialist – Munich | Germany

Job Position: IT Incident and problem Specialist – Munich
Job Description: München, Bayern – Vertragsart: Vor Ort Start: 1.09.2017 Dauer: 9 months Von: Ort: Munich Eingestellt: 28.08.2017 Land: Deutschland Projektbeschreibung Stellenbeschreibung: – IT Incident and Problem Specialist- ITIL Certification Mandatory – Wide breadth of IT Infrastructure knowledge – Good understanding of ITIL and its related processes, particularly Incident & Problem ManagementErforderlich: – Provide regular incident bulletins to IT support staff concerning open incidents and service requests – Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas – Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution – Actively monitor open Incidents to resolution. – Ensure effective and rapid response to Major In…see more details

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