Specialist Incident / Problem Management (m/f) | Germany

Job Position: Specialist Incident / Problem Management (m/f)
Job Description: München, Bayern – For one of our customers in the Munich region we are looking for a Specialist in Incident and Problem Management (m/f). Tasks: Support the client’s global team at a local level. Support and enforce the IT Incident & Problem Management function to implement industry standard ITIL procedures and best practices to help recover from the outages which disrupt business functions. Provide regular incident bulletins to IT support staff concerning open incidents and service requests Develop, co-ordinate and promote incident management activities across the whole of IT and take responsibility for the effective functioning of the Incident Management processes across all support areas Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and servicee teams in order to resolve issues which may delay resolution Actively monitor open Incidents to resolution Ensure effective and rapid response to Major Incidents Provid…see more details

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Note: This advertisement for Specialist Incident / Problem Management (m/f) maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!

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