Service Advisor | Qatar

Job Position: Service Advisor
Job Description: Jaidah Group – Qatar – Jaidah Group are looking for a Service Advisor to join their Independent Service Center Auto- lab. Main responsibilities include but not limited to: – Establish rapport and trust with customers. – Document vehicle problems by listening to customers describe them and by asking probing questions. – Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed. – Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.). – Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs. – Offer additional maintenance and repair services to customers when appropriate. – Undertake additional related responsibilities as required. REQUIREMENTS – Diploma in Mechanical or…see more details

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