Customer Account Manager | Australia

Job Position: Customer Account Manager
Job Description: New South Wales – The Customer Account Manager’s primary purpose is to contribute to the retention and growth of the nominated customer, or portfolio of customers, by providing the key engagement and delivery interface to increase the value realised from ICT assets, investments and capabilities. The role provides a holistic, end-to-end service relationship and ensures all business and customer deliverables are achieved with customer satisfaction targets met or exceeded. This role interacts at a senior and strategic level, representing both Business and Technical Owner interests. The role supports the Senior Executive team with advice and information from key customers. Manage end-to-end customer service relationship: ensure agreed deliverables are achieved and Customer Satisfaction targets are met. Facilitate quarterly joint review with customer(s), and monthly checkpoint meetings between CAM team and the relevant Service Delivery Manager in Information Services and Corporate IT Ensure appropriate …see more details

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